SHIPPING & DELIVERY

Vault & Co currently delivers throughout South Africa.

Order Processing

Once your order has been confirmed and payment has been successfully received, we begin processing your order. As Vault & Co provides access to products from multiple stores and suppliers, certain orders may require collection or procurement before they are ready for dispatch.

We aim to process orders as quickly as possible. You will receive updates once your order has been prepared and dispatched.

Delivery

Orders are delivered using our approved courier partners. Courier delivery is generally estimated at 1–3 business days from dispatch, depending on the delivery location and courier availability.

Delivery times are estimates and may occasionally be affected by weekends, public holidays, courier delays, severe weather, high-volume periods or circumstances outside our reasonable control.

Delivery Charges

Delivery charges are calculated automatically at checkout based on the delivery address, parcel details and available courier rate. The delivery fee shown at checkout is the amount payable for that order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information. Vault & Co cannot guarantee successful delivery where incorrect or incomplete information has been supplied.

If an order is returned because of an incorrect address, failed delivery attempts or the recipient being unavailable, additional delivery charges may apply before the order can be resent.

Multiple-Store Orders

Your Vault & Co order may contain products sourced from different stores. Where possible, we consolidate these products before dispatch so that you receive your order together. In some circumstances, an order may be delivered in more than one shipment.

Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Damaged or Missing Deliveries

If your parcel arrives damaged, appears to have been tampered with, or an item is missing, please contact Vault & Co as soon as reasonably possible after receiving the delivery. Please retain the packaging and provide photographs where applicable so that we can investigate the matter with the courier.

Delivery Area

Vault & Co currently provides delivery within South Africa only. International delivery is not currently available.

Contact

For questions regarding an order or delivery, please contact Vault & Co through the contact details provided on our website.